User Feedback

(if you require support with your membership or have an urgent request, please contact our helpdesk)

  • March 01, 2023
    Patrick Charlton from United States

    Technical Issue: Cannot change measurement units from Metric to Imperial Standard.

    After clicking edit on the unit of measurement and choosing Imperial from the drop-down menu, then clicking update, the UI looks as if it will update but then stays the same.

    Would love to not have to log out of my account to see the forecast in inches since I'm too lazy to convert it myself! Thanks :)

  • February 26, 2023
    Fraser Galloway from Australia

    Also Steamboat trail map out of date and lift numbers are all wrong. Now 2 gondolas.

  • February 25, 2023
    Fraser Galloway from Australia

    I don't know where you get your snow depth data. There is well over a meter of snow depth at the Base of Steamboat but you state about half of reality.

  • February 12, 2023
    Qianchen from United States

    Hi, I just found this resort location is wrong by check the (Lat Long: 47.50° N 122.10° W)

    This is the correct one:

    Please consider remove the first one. It will confuse users.


  • January 25, 2023
    Joe from United States

    ability to switch between Imperial and Metric settings appears down... thanks.

  • December 16, 2022
    Miles from United States

    In Washington State there is a duplicate listing for one resort with differing weather and elevation information. One listing is "The Summit at Snoqualmie" and one is listed as "Summit at Snoqualmie". One of these resort listings need to be removed and the information on the ratings and photos should be consolidated.

  • November 22, 2022
    Jeffrey Ellis from Canada

    Already one week into Cypress Mtn ski season and the snow report is wrong. It is raining right now and still says smow on

  • November 18, 2022
    text from Venezuela


  • November 18, 2022
    text from Zambia


  • November 18, 2022
    text from United States


  • July 14, 2022
    Adam Carlson from New Zealand

    Just interested in why the forecast maps now show sea level pressure rather than freezing level.
    The freezing level was great and very useful, the air pressure less so.
    Is there an option to change this or view differently/
    Many thanks

  • July 04, 2022
    AR from Russia

    This is a test

  • November 07, 2018
    Olly J from United Kingdom

    Hi - Have been a subscriber for some time, I like the site a great deal and find it very useful. There is one thing that bugs me though. I ski in the French Alps and as most of the weather there comes from the Atlantic it would be useful to me to be able to replace the 'Eurasia' view with an 'Atlantic and Europe' view showing the Eastern seaboard of the US, the Atlantic and the Western half of Europe. Even better would be to pick a level of magnification and then drag and drop the map to get the view you want. Just a suggestion, keep up the great work. Thanks.

    (note from the editor: many thanks for your feedback. Your suggestions will be passed to the team.)

  • August 05, 2018
    Steve Robertson from Australia

    I've been sick, and haven't logged in for some time. I now find your site is un-usable on a Mac with either Safari or Chrome. It's ok with Window 10.
    Eventually, with Chrome, giving
    as the URL, and working my way back to login, I got a normally styled screen, but Safari, not so.

    [note from the editor: thank you for sending us your feedback.]

  • June 30, 2018
    Seán Mulvany from New Zealand

    on your weather maps in snow-forecast would it be possible to display the 540 line too?
    (Ed: please send an e-mail to with further details regarding your suggestion.)

  • March 18, 2018
    Richard from United Kingdom

    Please can you shed some light on calling pen y fan a ski resort? It's nothing like one! Very odd.

    [ed: you make a valid point, Richard. Being based in Wales this was one of our first submissions to the database at SF. The team have visited the hill with snowboards over the years.]

  • February 23, 2018
    andy from United Kingdom

    Guys, your Zermatt forecast for this weekend is way off according to the Zermatt Matterhorn website - i haven't found your predictions great to date sorry.

    [note from the editor: thank you for sending us feedback on the forecasting Guy.]

  • January 24, 2018
    Nick Dutton from United Kingdom

    Hello, do you have any referral deals for introducing new members?

    I can't find anything on the website, but thought I'd check before doing so.


    [note from ed: no deals for becoming a member but benefits exist once enrolled.]

  • January 18, 2018
    Pat loyd from Canada

    Nearest airport to mt baker is bellingham, not seattle. That’s where my california buddies fly into. Even vancouver is closer than Seattle.
    [note from editor: thank you for sending us this correction. The relevant spot has been updated.]

  • January 03, 2018
    Peter Douglas from Japan

    On your page about Nozawa Onsen, you have the nearest train station as Togarinozawaonsen. It's not, it's Iiyama.

    Separately (and maybe this isn't fixable...), your forecasts of temperature and relative amounts of snowfall/precipitation are pretty good. But your algorithm consistently underestimates the absolute amount of snowfall in Nozawa Onsen by 20%-50%. This has consistently been the case since I started using your service 3 years ago. Otherwise, very helpful and useful service. Thank you.

    Please fix!


    [note from the editor: your suggestions and comments will be addressed.]

  • December 07, 2017
    Mike from Canada

    Cypress Mountain has been reporting 0.3-1.1 degrees C on their web page for the past couple days. The forecast on has indicated 6-11 degrees over the same time period.

    Why isn't the forecast updated when reported temperatures differ by so much? The forecast states min 10, max 11, and was issued today. Meanwhile at the mountain it's about 1 degree C. This has been the case for about 3 days and the discrepancy continues.

    I don't expect forecasts to always be right, but I do expect them to be updated so that at least the current conditions are correct.

    [note from the editor: thank you for getting in touch; you should enrol as an Eyeball Reporter so your 'live' weather observations can be seen on the relevant web pages: with a Twitter ID. Or click the "Is it snowing?" icon. Both methods are provided for the reason of supplying weather conditions at resorts.]

  • November 30, 2017
    Kathy Roll from United States

    We moved from the UK to the US and my iPhone app has stopped working since the IOS 11 release. Does not appear that your app is available in the US Apple App store. Is there a reason why we can't get it here?
    We have been a long time supporter and love your temperature snow forecasts as they are in amazing detail.
    Regards, Kathy Roll

    Response from the editor: Hi Kathy, thank you for expressing your support. The updated app will be available very soon.

  • November 29, 2017
    mark from Australia

    recently signed up for 3 months and now am locked out and system does not recognise my email etc
    please advise

    Response from the editor: please write to and include your payment transaction id.

  • April 26, 2017
    yoshi from Japan

    I have been using the snow-forecast for these couple of years and appreciate very useful and helpful forecast information for my ski planning, however I am afraid something wrong in the calculation for Japanese skiing area for these several weeks.
    The forecast and the actual weather is completely different, that I have never experienced in the past forecast on snow-forecast.
    Snow season in Japan will end soon, I hope it is fixed by the next season! Thanks.

    [note from the editor: thank you for expressing your concern regarding our forecasts for areas in Japan. Your comments have been noted.}

  • March 31, 2017
    Stefan Sigwarth from Austria

    Hi there,
    I am quite happy with your forecasts even though sometimes they do overestimate precipitation as written below for Zermatt e.g. by another user. But regarding the different weather models and the tricky situation at the alpine main ridge (like Zermatt, Saas Fee) in southernly winds, I understand it's almost impossible to find the perfect solution. One more thing: Stuhleck (Austria) has its lowest point at 782 m and not at 1469 m as is said here (see
    Keep on rockin', best regards from Vienna - Stefan

    [note from the editor: thank you for sending us your feedback; heights for Stuhleck have now been updated.]

  • March 04, 2017
    James Barber from Canada

    I live at Mt Baldy, BC and have used your site for snow for years and spread your "gospel" for years! You have always been the most accurate snow site for Mt Baldy B.C. until this December? What has happened? You have been waaaay off since late December!! Please get it back!
    Ski-Ya & Happy Trails
    James Barber

    [note from the editor: it is always disappointing when users are unhappy with our service. I will pass your feedback on to the team.]

  • February 10, 2017
    Snowbear from Canada

    Once again, we are here with family, and the snow is awesome There is now a larger tube park (fun for all) and a carpet ride for the bunny hill; no holding on just walk on. The snow is awesome. Even off the yellow chair you could find knee deep powder. A great family mountain with something for everyone. Staff are great. Little change but anticipating big things soon.

    [note from the editor: please do submit your resort review to the relevant page; link found in the menu for each resort.]

  • February 06, 2017
    Benjamin Geisler from Germany

    I just wanted to say briefly that the weather model you are using continuously (and heavily!) overestimates the expected snowfall for Zermatt in the Alps! Sometimes grotesque.
    Otherwise, I'm very satisfied with your service!
    Best regards,

    [note from the editor: thank you for sending us your feedback. We shall do our best to investigate the discrepancy.]

  • February 04, 2017
    Arild Pedersen from Norway

    Thank you for a very useful site that I've been using a lot the past three years.
    I would like to report what must be a false snow depth indication for Swizerland, Veysonnaz. It says 140cm (top). Yesterday I went all over the area (over to Verbier and back) and wonder where they found 140cm snow depth. It was more like 40cm with lots of rocks "everywhere".
    Should be verified :-)

    [note from the editor: thank you for sending us your feedback regarding a snow depth report at Veysonnaz. We are currently trying to improve this service; open to users of the site. However, the following page reports 140cm at the top of part of the area.]

  • January 27, 2017
    Doru Ciolan from Romania

    I would like to report a 'bug' regarding the positioning of 'Balea Lake' on the map. I believe this is the cause for wrong forecasts for this resort.
    The correct coordinates: 45.602153, 24.614610

    [note from the editor: thank you for sending us these coordinates. A month of membership has been added to your account.]