Three separate families coming from three separate states planned a trip to this resort MLK weekend. We spent weeks of planning, and hours trying to figure out how to properly book on their website due to it being a holiday weekend. We were told three different rates over the phone and were told we could not send a friend to buy in person, nor buy on the same day. Upon arrival, we received minimal assistance, followed by rude associates. The few sympathetic associates told a few of our guests to go to guest services to try and clear up our issues. There we were greeted with not only more rudeness but denied a refund or credit to come back although their lack of customer service led us to the situation we were in. They even asked me to point the employees out who suggested I request such. We emailed and called after the trip, only to be hung up on or transferred. The outcome came from the owner, stating that this is "our fault". (note from the editor: names of individuals not included in reviews)