Wow, just reading through some of these reviews and they seem very harsh. We have been here the past 3 years from Melbourne and the staff and runs are awesome by comparison to our 'most of the time' conditions in Victoria. Yes, it takes a bit of time to organise gear on the 1st day but, seriously, you only have to do it once and not lug it to your accommodation (which is what you do in Vic); imagine lugging you gear and getting your kids to do the same across country to the chalet!! Love the runs, love the people working up there on Cardrona and Remarks... always found the instructors to be awesome and I guess the restaurant staff muck around but, yep... its a drudge having done it myself. Some can keep up the attitude, some can't. First world problem. Just enjoy and get out there!